HostelGrid Contact & Location
Brand Name: HostelGrid
Product Category: PG, Hostel & Co-Living Management Software
Location: Hyderabad, Telangana, India
Official Contact Email: support@hostelgrid.in
1. About HostelGrid
HostelGrid is a dedicated property management technology solution engineered specifically for Paying Guest (PG) operators, student hostels, and co-living facilities across India. Built to replace archaic paper khatas, fragmented registers, and chaotic WhatsApp groups, HostelGrid delivers an intuitive, fast, and secure digital command center for modern hostel management.
From interactive 2D bed occupancy mapping to automated rent dues, Promise-to-Pay (PTP) commitments, and one-tap WhatsApp payment receipts, HostelGrid empowers hostel owners to maximize occupancy, streamline collections, and eliminate administrative stress.
2. Location
- Location: Hyderabad, Telangana, India
- Jurisdiction: Hyderabad, Telangana, India
3. Official Contact Details & Channels
| Purpose | Contact Channel | Response Time | Availability |
|---|---|---|---|
| General Inquiries & Sales | support@hostelgrid.in | Within 4 Business Hours | Monday – Saturday, 9:00 AM – 7:00 PM IST |
| Grievance Redressal (DPDP Act) | support@hostelgrid.in | Acknowledged in 24 hrs | Business Days |
4. Customer Support Response Times
We take pride in delivering responsive, hands-on support tailored for busy hostel owners on the ground:
- Standard Support: All incoming email tickets to
support@hostelgrid.inare formally reviewed and answered within 4 business hours during working days. - Urgent Operational Issues: Critical issues affecting room allocations, check-in blockers, or bill generation receive escalated priority attention.
- Support Business Hours:
- Monday to Saturday: 9:00 AM to 7:00 PM IST
- Sunday & Public Holidays: Emergency monitoring for system availability.
5. Support Channels & Customer Care Touchpoints
5.1 Official Email Desk
- Email Address:
support@hostelgrid.in - Recommended for general inquiries, setup help, feature requests, and account verification.
5.2 Scheduled Live Onboarding Demos
- Need guidance setting up your hostel floor plan or importing 50+ existing tenants?
- We offer free, personalized 1-on-1 virtual video walkthroughs (Google Meet / Zoom).
- Schedule a 20-minute setup session directly with a product specialist by contacting our support email with your preferred time slot.
6. Feedback & Partnership Inquiries
We continually refine the platform based on feedback from hostel owners in key student and tech hubs across Hyderabad (Madhapur, Gachibowli, Ameerpet, Kukatpally), Bengaluru, Pune, Delhi NCR, and Chennai.
For partnerships, multi-branch deployments, or product feedback, reach out to our executive desk at support@hostelgrid.in.